Online Order FAQs
Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping
Once your order is processed, it will be shipped promptly.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Delivery times may vary depending on your location and shipping method chosen at checkout.
Returns, Refunds, & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
We do not offer refunds for products that have been opened. However, if your product remains unopened, you may exchange it for another item of equal value or store credit. To be eligible for an exchange, the product must be in its original condition and packaging.
For any exchange requests, please contact our customer service team with your order details.
Thank you for your understanding!
Damages
Exotic Beauty Supply is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Returns
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
